Privacy Policy
This page was last updated on24 April 2025
1. Introduction
At ELX ChatBot, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you interact with our ELX Chatbot service ("Service") on our website or the websites of our clients.
2. Information We Collect
Information You Provide when creating AI: When you setup the Chatbot, we may collect information you provide, such as:
- Personal Information: Your name, email address, phone number
- Billing Information: Billing address, payment information (credit card number, etc.)
Information Automatically Collected: When you use the Service, we may automatically collect certain information, such as:
- Usage Data: Information about your interaction with the Chatbot, including the date and time of your interactions, the features you use, and the pages you visit.
- Technical Data: Your IP address, browser type, device information, and location information (with your consent).
- Log Data: Information automatically logged by our servers, such as your access times and the pages you visited.
Information Your Customer Provides when Communicating with ChatBot:
- Personal Information: Customers Name, Email Address or Order Number
- Conversation History: Your questions, comments, and any other information you submit through the Chatbot
- Technical Information: Your device type, operating system, browser type, and language preferences
3. How We Use Your Information
We use the information we collect to:
- Provide and Improve the Service: Deliver the Chatbot functionality, improve its performance, and address technical issues.
- Personalise Your Experience: Tailor the Chatbot's responses and interactions to your specific needs and preferences.
- Develop and Improve Our Products and Services: Analyse usage patterns and trends to improve the Chatbot's capabilities and develop new features.
- Provide Customer Support: Respond to your inquiries, resolve issues, and provide assistance with the Service.
- Conduct Research and Analysis: Conduct market research and analysis to improve our business and offerings.
- Comply with Legal and Regulatory Requirements: Meet our legal obligations and comply with applicable laws and regulations, such as data protection laws.
4. Data Security
We implement appropriate technical and organisational security measures to protect your information from unauthorised access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information
5. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights, please contact us at dataprotection@elxchatbot.ai.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@elxchatbot.ai.
